You can manually create, delete, or modify your files and folders via our online File Manager. You will need to create an FTP account in the Control Panel to login. This can be found under Sites > Web Access > FTP-Accounts.

Databases can be manually accessed and modified via the Database Manager (using phpMyAdmin). In order to login, you must user your database user account, which can be created or modified in the Control Panel, under Sites > Databases > Database Users.

You may access your email accounts online via our secure Web Mail portal. Your username is your full email address and your password is what you set for that address in your account’s Control Panel. You can create email accounts by logging into the Control Panel, and navigating to the Email tab. You must first add your email domain under the Domain section. We encourage you to enable your Spamfilter (the “Normal” setting should be fine), and to also enable DomainKeys Identified Mail (See paragraph below). Once added, you may then navigate to the Email mailbox section and click the Add new Mailbox button to set up your account. We strongly recommend setting passwords of at least “Good” strength, shown between your initial password input and the confirm password fields. You may also add a name to your mailbox and set up quotas per account! Once you’re finished setting it up to your liking, just press save and give it a minute to activate!

DomainKeys Identified Mail (DKIM) is an email authentication method designed to prevent email, and more specifically, domain spoofing. Email/Domain spoofing is when an attacker, or otherwise unauthorized sender uses your email, including your domain, to send fake emails out to potential victims, usually with the intent to phish or scam. You can enable this option by clicking the “DomainKeys Identified Mail (DKIM)” button. Once pressed, you will need to check the box “enable DKIM” and press the button that says “Generate DKIM Private-key” to create your authentication key. Keep your Private-key secure! The last text box labeled “DNS-Record” will automatically populate with your DNS TXT Record containing your Public-key. If you use our nameservers (i.e. ns1.machineitservices.com and ns2.machineitservices.com), this record will automatically be added into your DNS records for the same domain. If not, you simply need to copy what you see into a new TXT record wherever you manage your DNS (i.e. GoDaddy, Name.com, Cloudflare, etc.). The first part of the DNS-Record text box contains your record hostname, usually resembling a kind of subdomain. Usually this defaults to default._domainkey. and should be copied exactly to your DNS records. Please note that some DNS Management systems only require the name portion of the hostname (i.e. “default._domainkey”), while others require the complete hostname, including your domain. The second and third part of the DNS-Record text box indicate the recommended TTL (time to live) and type of record (TXT). The final part is the TXT string you must use as the value for your TXT record. You can usually just copy and paste this into your DNS Manager. Once complete, make sure your changes are saved and applied, and say hello to the glorious, and ideally spam-free world of authenticated email!

Websites hosted by Machine IT Services are hosted on dedicated servers that use static IP addresses, meaning our servers’ external IP addresses remain constant. This is the address your domains, or websites, resolve to, and should be considered permanent. Although you could add our server IP addresses manually to your DNS, either with your registrar or other DNS management system, such as Cloudflare, we also offer the ability to manage your DNS through our control panel if utilize the following nameservers:

  • ns1.machineitservices.com
  • ns2.machineitservices.com
  • (Additional servers will be added in the future)

Our nameservers have proprietary systems in place that ensure the automatic update of IP addresses for domains we manage in the unlikely event of a server failure or we migrate servers. We are also official partners of Cloudflare, and will assist in implementing our proprietary updates for any domains you host with us and manage with them, provided your Cloudflare email and Global API key. Please only send this information securely via email or through our contact form.

We also offer a Cloudflare Setup service, for those interested in enhanced security and protection for your site. This would include the registration of your domain on Cloudflare, as well as the configuration of your DNS, and optimization of your site via their CDN.

For your security, our server external IP addresses are not disclosed to any person(s) or organization(s), nor posted anywhere on our site. We only provide this information once said party has completed the checkout (i.e. paid for) a plan or service that requires it.

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