You may access your email accounts online via our secure Web Mail portal. Your username is your full email address and your password is what you set for that address in your account’s Control Panel. You can create email accounts by logging into the Control Panel, and navigating to the Email tab. You must first add your email domain under the Domain section. We encourage you to enable your Spamfilter (the “Normal” setting should be fine), and to also enable DomainKeys Identified Mail (See paragraph below). Once added, you may then navigate to the Email mailbox section and click the Add new Mailbox button to set up your account. We strongly recommend setting passwords of at least “Good” strength, shown between your initial password input and the confirm password fields. You may also add a name to your mailbox and set up quotas per account! Once you’re finished setting it up to your liking, just press save and give it a minute to activate!

DomainKeys Identified Mail (DKIM) is an email authentication method designed to prevent email, and more specifically, domain spoofing. Email/Domain spoofing is when an attacker, or otherwise unauthorized sender uses your email, including your domain, to send fake emails out to potential victims, usually with the intent to phish or scam. You can enable this option by clicking the “DomainKeys Identified Mail (DKIM)” button. Once pressed, you will need to check the box “enable DKIM” and press the button that says “Generate DKIM Private-key” to create your authentication key. Keep your Private-key secure! The last text box labeled “DNS-Record” will automatically populate with your DNS TXT Record containing your Public-key. If you use our nameservers (i.e. ns1.machineitservices.com and ns2.machineitservices.com), this record will automatically be added into your DNS records for the same domain. If not, you simply need to copy what you see into a new TXT record wherever you manage your DNS (i.e. GoDaddy, Name.com, Cloudflare, etc.). The first part of the DNS-Record text box contains your record hostname, usually resembling a kind of subdomain. Usually this defaults to default._domainkey.<your-domain> and should be copied exactly to your DNS records. Please note that some DNS Management systems only require the name portion of the hostname (i.e. “default._domainkey”), while others require the complete hostname, including your domain. The second and third part of the DNS-Record text box indicate the recommended TTL (time to live) and type of record (TXT). The final part is the TXT string you must use as the value for your TXT record. You can usually just copy and paste this into your DNS Manager. Once complete, make sure your changes are saved and applied, and say hello to the glorious, and ideally spam-free world of authenticated email!

To add your email address to your phone, you may use the following server information:
Server Address: mail.machineitservices.com
(if accessed directly from a web browser, you will be redirected to the secure webmail portal)
Enter your full email as the username. Enable authentication on outgoing mail using the same credentials.
If you are asked to choose a port, you may choose 587, 465, or 25.
We recommend 587. If you have any problems with setup, we would be happy to help.

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